Scrum Master – LATAM

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the Scrum Master for several software development pods within the Arc technology platform.

• Coach teams in Scrum methodologies and foster continuous improvement.

• Facilitate sprint planning sessions, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.

• Oversee refinement and planning while ensuring Product Owner backlog ownership and team commitment are maintained.

• Monitor sprint health and delivery metrics, including velocity, commitment versus completion, and carryover.

• Ensure JIRA boards accurately reflect work, capacity, progress, and delivery transparency.

• Identify and resolve delivery challenges, dependencies, and risks before they impact sprint commitments.

• Track, communicate, and assist in resolving pod-level risks, dependencies, and blockers.

• Elevate cross-pod risks and delivery issues to Technical Project Managers.

• Provide daily, weekly, and sprint-level delivery updates to Product Owners, Technical Project Managers, technology leadership, and stakeholders.

• Assist Product Owners with UAT issues, production support tickets, and software defect triage.

• Facilitate effective communication between stakeholders and development teams.

• Monitor follow-ups and action items until completion.

• Prepare and present updates on sprint status, delivery metrics, risks, and key developments.

• Guide teams towards self-management, accountability, and collaboration across functions.

• Promote transparency, open communication, and a culture of continuous learning.

• Help resolve team conflicts and eliminate collaboration obstacles.

• Identify process enhancements through retrospectives and track the actions agreed upon.

• Support approved AI tools that enhance Agile practices in line with data policies.

• Collaborate with other Scrum Masters to exchange best practices and ensure consistency.

• Actively seek opportunities to enhance team effectiveness, communication, and delivery processes.

⛳️ Requirements

• Minimum of 5 years of experience as a Scrum Master working with software development teams.

• Experience managing multiple Agile teams simultaneously.

• Proven track record of enhancing sprint execution and aiding teams in achieving consistent delivery.

• Strong understanding of Scrum principles, roles, events, and artifacts.

• Experience in coaching teams to achieve self-management and continuous improvement.

• Proficient in tracking, analyzing, and communicating sprint metrics.

• Familiarity with JIRA, Smartsheet, or similar project management tools.

• Understanding of web technologies and the software development lifecycle.

• Excellent facilitation skills.

• Ability to resolve conflicts, build consensus, and influence others without direct authority.

• Capable of identifying and eliminating blockers and knowing when to escalate issues.

• Self-driven and proactive, with the capability to take ownership and independently drive tasks to completion.

• Responsive and reliable, exhibiting a strong sense of urgency.

• Strong collaborative skills when working with cross-functional and geographically distributed teams.

• Exceptional verbal and written communication skills tailored for both technical and non-technical audiences.

• Strong presentation capabilities.

• Excellent organizational skills, attention to detail, and adeptness at managing multiple priorities.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent professional experience.

• Scrum certification is preferred, such as CSM, PSM, PSM – AI Essentials, or SAFe Scrum Master.

• Familiarity with Kanban and scaled Agile practices is preferred.

• Understanding of Evidence-Based Management or other outcome-focused methodologies is preferred.

• Experience utilizing AI tools to support Agile teams is preferred.

• Background in supporting UAT and production support triage is preferred.

• Experience working with mission-driven or nonprofit organizations is preferred.

• Ability to work from 8:00 am to 5:00 pm EST.

• Must reside in Latin America.

🏝️ Benefits

• Remote work option available.

• Opportunities for full-time employment or B2B contracting.