Scrum Master

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate backlog refinement, sprint planning, daily stand-ups, sprint demonstrations, and retrospectives.

• Guide the Scrum team, the customer Product Owner, and stakeholders in Agile and Scrum principles, roles, responsibilities, and methodologies.

• Mentor the Product Owner on backlog management, refinement, prioritization, backlog items, acceptance criteria, sprint planning, and ceremonies.

• Identify and facilitate the resolution of cross-team dependencies, impediments, risks, and delivery constraints.

• Coordinate Agile development with release management, testing, production deployment, and organizational change management.

• Maintain the release and sprint plan as well as the deliverable cadence map in collaboration with the Project Manager.

• Coach the team towards self-management, accountability, collaboration, and continuous improvement.

• Report velocity and sprint outcomes for the weekly status report.

• Conduct retrospectives and incorporate actions into the customer-approved backlog and continuous improvement process.

• Support a six-week assessment and planning phase alongside concurrent Agile Scrum delivery of a ServiceNow backlog.

• Provide occasional support during after-hours or weekends for production releases.

⛳️ Requirements

• Bachelor of Science degree.

• Five or more years of relevant experience.

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent certification.

• Experience managing Scrum within a ServiceNow or similar ITSM platform program.

• Previous program experience on Capitol Hill.

• Proficient with GitLab or an equivalent tool for managing epics, stories, defects, and milestones.

• Minimum five years of experience supporting Agile software development or technology implementation teams.

• At least three years in a Scrum Master or equivalent Agile facilitation role.

• Experience facilitating Agile/Scrum teams that support enterprise technology platforms or ITSM implementations.

• Proven track record of coaching Scrum teams, Product Owners, and stakeholders on Agile/Scrum principles, roles, responsibilities, and methodologies.

• Ability to identify and assist in the resolution of cross-team dependencies, impediments, risks, and delivery constraints.

• Experience collaborating with Product Owners, developers, testers, architects, operations personnel, and business stakeholders in complex enterprise environments.

• Capability to coordinate Agile development with release management, testing, production deployment, and organizational change management.

• Competence in coaching teams towards self-management, accountability, collaboration, and continuous improvement.

• Experience mentoring Product Owners in backlog management, refinement, prioritization, acceptance criteria, sprint planning, and participation in ceremonies.

• Must successfully complete the background investigation required for access to customer facilities and systems.

• Must be a U.S. Citizen.

🏝️ Benefits

• Virtual health visits.

• Commuter perks.

• Pet insurance.

• Entertainment discounts.

• Annual performance reviews.

• Tuition assistance.

• Internal career growth opportunities.

• 401(k) matches.

• Life and disability insurance.

• Financial wellness tools.

• Annual awards.

• Service anniversaries.

• Referral bonuses.

• Peer-to-peer shoutouts.

• Healthcare coverage.

• Wellness programs.

• Flu shots.

• Biometric screenings.

• Remote/off-site work arrangement.