School Success Consultant – Junior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the strategic partner for the school and the primary contact for Arco, discussing vision, opportunities, and solutions.

• Oversee the entire customer retention process, ensuring satisfaction and positive outcomes.

• Independently manage contract renewals and expansions.

• Assist schools in implementing Arco’s solutions with an emphasis on delivering value and enhancing relationships.

• Act as the integration point for the customer journey with Arco, tracking satisfaction levels regarding pedagogical solutions and customer support.

• Function as the ultimate escalation point for addressing critical relationship or service challenges.

• Collaborate with internal teams to guarantee alignment across pedagogical, commercial, and operational areas.

⛳️ Requirements

• A completed Bachelor’s degree.

• Intermediate knowledge of Microsoft Excel.

• Experience in managing B2B relationships.

• Capability to handle multiple tasks concurrently.

• Proficiency in conducting negotiations with transparency, firmness, and integrity.

• Effective, clear, and structured communication skills.

• Strong ability to prioritize tasks based on data analysis.

🏝️ Benefits

• Flash food and/or meal allowance.

• SulAmérica health and dental insurance.

• Transportation allowance for on-site and hybrid roles.

• Extended maternity and paternity leave.

• Childcare assistance.

• Partnerships with Wellhub and Zenklub.

• Education incentive.

• Discount on airfare.

• Partnership with a pet health insurance provider.

• Access to Arco educational materials for employees’ children.

• Collaborations for MBA and graduate programs.

• All Arco positions are inclusive of individuals with disabilities.