Scheduling Assistant

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Assist in coordinating scheduling and activities for the contact center.

• Respond to incoming calls to arrange appointments for both new and returning patients across all locations.

• Gather and record patient medical histories in the electronic medical record (EMR) system.

• Offer extensive administrative and patient support utilizing advanced virtual technologies.

• Provide accurate and timely information, scheduling services, and assistance.

• Carry out additional responsibilities as assigned and as the needs change.

⛳️ Requirements

• Possession of a high school diploma or equivalent.

• Preferably, completion of healthcare-specific training, although it is not mandatory.

• Excellent written and verbal communication abilities.

• Demonstrated empathy and a compassionate approach towards patients.

• Self-motivated and detail-oriented individual.

• Capacity to work independently.

• Ability to uphold strict patient confidentiality and comply with US HIPAA laws as well as other pertinent regulations.

• Dependable high-speed internet access.

• A quiet and private workspace is essential.

• Residency in Illinois or Florida is required.

• Availability for a full-time schedule from Monday to Friday, 10:30 am to 6:30 pm CST, including one Saturday every eight weeks from 6:45 am to 12:30 pm CST.

🏝️ Benefits

• Provision of work-from-home equipment by the employer, including a secure laptop, monitor, headset, and webcam.