Scheduling Assistant

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Support the scheduling and operations of the contact center.

• Respond to incoming calls to arrange appointments for both new and returning patients across all locations.

• Gather and record patient medical histories in the electronic medical record (EMR) system.

• Offer extensive administrative and patient support utilizing advanced virtual technologies.

• Provide prompt and precise information, scheduling, and assistance.

• Uphold confidentiality and professionalism in a virtual setting.

• Carry out additional responsibilities as needed as requirements change.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Healthcare-specific training is preferred, but not mandatory.

• Excellent written and verbal communication abilities.

• A friendly, courteous, and professional attitude.

• Demonstrated empathy and a compassionate approach towards patients.

• Self-driven and detail-oriented.

• Capability to work independently.

• Must maintain strict patient confidentiality and comply with US HIPAA laws and other applicable regulations.

• A reliable high-speed internet connection is necessary.

• A quiet and private workspace is required.

• Must reside in Alabama or Mississippi.

• Availability for full-time work from Monday to Friday, 10:30 am to 6:30 pm CST, with one Saturday every eight weeks from 6:45 am to 12:30 pm CST.

🏝️ Benefits

• Derick Dermatology will supply the necessary work-from-home equipment, including a secure laptop, monitor, headset, and webcam (equipment varies by job function).