Scaled Customer Success Manager

This is a fully remote position, open to applicants in United States, +15 more locations.

📋 Description

• Showcase the value and promote the adoption of the OneSignal platform among Tech Touch customers to meet GDR and NDR objectives.

• Handle incoming customer interactions and utilize on-demand resources to fulfill customer requirements.

• Engage in and improve 1:many initiatives such as Office Hours and Training sessions.

• Collaborate across departments including Product, Sales, Marketing, Onboarding, and Support to identify customer engagement opportunities.

• Recognize areas within the customer journey that can be enhanced to boost customer health and scale use cases effectively.

• Acquire in-depth knowledge of the OneSignal platform and apply it across various industries to attain customer goals.

• Assist customers in achieving success from the implementation phase through to large-scale adoption using data-driven resources.

⛳️ Requirements

• Minimum of 2 years of proven success in a Customer Success position.

• Demonstrated experience managing a large, expanding group of customers with a solution-oriented approach at scale.

• Excellent communication and interpersonal abilities, with a knack for quickly establishing trust with key stakeholders.

• Capability to balance and prioritize numerous tasks and projects effectively.

• Familiarity with Customer Success Platforms.

• Knowledge of Customer Success metrics and key performance indicators (KPIs).

• A strong desire to assist customers and a dedication to delivering outstanding customer service.

🏝️ Benefits

• Remote work is the default arrangement in the United States and other supported locations.

• Competitive equity program.

• Comprehensive and inclusive benefits package.

• Flexible seating options for employees to collaborate in-person in NY and other regions.

• Reasonable accommodations available for applicants with disabilities.