SAP Delivery Manager

This is a fully remote position, open to applicants in Portugal, +1 more country.

📋 Description

• Manage incidents, improvements, and issues.

• Oversee availability, service levels, and the service catalog.

• Handle changes, knowledge, and configuration management.

• Supervise and direct Helpdesk activities, ensuring efficiency and adherence to SLAs.

• Lead weekly and monthly meetings with clients to present SLAs and KPIs.

• Set expectations and guide team members through effective communication.

• Collaborate with stakeholders to enhance service delivery and customer satisfaction.

• Automate IT and business processes to boost efficiency.

• Identify and mitigate risks associated with service delivery.

• Prepare and present reports on service performance, achievements, challenges, and recommendations.

⛳️ Requirements

• 8 years of professional experience.

• Strong communication skills with the ability to set clear expectations and effectively lead teams.

• Experience leading service delivery meetings and presenting technical KPIs to clients.

• Background in customer service management within logistics and warehouse solutions.

• Experience in service delivery utilizing ITIL processes and methodologies.

🏝️ Benefits

• Permanent contract.

• Competitive salary.

• Flexible compensation and corporate benefits club.

• 22 vacation days + 2 personal days.

• Flexible working hours.

• Flexible remote work system.

• Company-provided training for ongoing development and career advancement.

• Access to corporate group benefits.