SAP AMS Service Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and manage SAP support and maintenance operations (AMS).

• Organize processes, service workflows, and operational routines.

• Supervise tickets, SLAs, KPIs, and performance metrics.

• Coordinate with technical teams, prioritize tasks, and ensure adherence to service levels.

• Monitor the resolution of incidents, problems, requests, and initiatives for continuous improvement.

• Act as the intermediary between clients, technical teams, and other stakeholders.

• Identify areas for continuous enhancement, process optimization, and operational efficiency.

⛳️ Requirements

• Demonstrated experience in managing SAP AMS services.

• Background in structuring, organizing, and overseeing SAP support operations.

• Experience in managing technical teams and prioritizing requests effectively.

• Familiarity with service delivery processes, SLAs, KPIs, and incident management.

• Technical expertise in SAP environments to aid in tracking and directing requests.

• Highly organized and proactive, possessing strong communication and client relationship abilities.

• Proficiency in English or Spanish.

• Understanding of ITIL best practices and service management tools.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Health insurance and wellness programs.

• Supportive work environment and team culture.