Salesforce Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Become part of the Sales and Marketing team that develops and supports applications for internal clients.

• Diagnose issues and collaborate with end users to ensure Salesforce aligns with their requirements.

• Oversee, facilitate, and manage the Salesforce environment, encompassing Sales Cloud, Marketing Cloud, and Community Cloud.

• Execute new business requirements.

• Assist in launching new projects and initiatives.

• Collect requirements from internal clients and apply configuration modifications.

• Aid in coding and testing efforts.

• Operate from a prioritized list of user requests.

• Adhere to Change Management protocols.

• Keep abreast of Salesforce updates, features, and best practices.

• Provide recommendations to management and business consultants regarding optimal implementation strategies.

• Support Salesforce projects and upcoming initiatives.

• Understand and follow Agile methodologies, including Kanban and Scrum.

• Foster continuous improvement by maintaining current knowledge and training.

⛳️ Requirements

• In-depth knowledge of Salesforce administration.

• Understanding of objects and fields.

• Knowledge of security and sharing mechanisms, including profiles, permission sets, and sharing rules.

• Familiarity with automation tools such as workflow rules, approval processes, Process Builder, and Flow.

• Proficiency in Apex code.

• Over 2 years of experience with Salesforce.

• Capability to create high-quality design documents that deliver comprehensive solutions.

• Quick to learn technical and functional processes.

• Strong decision-making abilities and business acumen with a customer-centric perspective.

• Excellent interpersonal and teamwork capabilities.

• Exceptional problem-solving and analytical skills.

• Proficient in English.

• Familiarity with Salesforce version control and deployment tools, such as Ant, Change Sets, Salesforce DX, and Flosum, is preferred.

• Knowledge of C# and Java is preferred.

• Experience with CI/CD tools, including Jenkins, Groovy, and Azure DevOps, is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to promote work-life balance.

• Collaborative and inclusive company culture.