Salesforce Project Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee projects for Mid-Market and Enterprise clients by delivering daily leadership.

• Evaluate customer needs, create designs, and implement Salesforce solutions in the cloud.

• Track and manage project budgets, scope, and timelines.

• Propel the implementation of superior AI and digital service solutions.

• Act as the primary client contact for daily operations and manage project-related activities.

• Facilitate or co-chair regular status meetings with project teams, sponsors, and stakeholders.

• Lead sessions on Outcomes and Business Objectives, establish success metrics and measurable goals, and monitor progress.

• Support the ownership of requirements and ensure they are documented, refined, and traceable throughout the delivery process.

• Oversee the creation of user stories and lead grooming sessions alongside the Solution Architect.

• Aid in client presentations during requirement gathering, design, pilot, and user acceptance testing sessions.

• Facilitate and assist with UAT, including test planning, defect tracking, and resolution efforts.

• Organize logistics for end-user training and contribute to the development of training materials.

• Plan, initiate, and manage B2B CRM and AI software projects.

• Collaborate with Solution and Technical Architects to integrate requirements into design specifications.

• Serve as the Agile Scrum Master and guide the SDLC process for system and product delivery.

⛳️ Requirements

• A minimum of 5 years of project management experience in packaged software or custom development implementation on the Salesforce Platform.

• Experience in a professional services or consulting setting.

• Proficiency in applying Agile methodologies to project management.

• Familiarity with salesforce.com as a project manager or scrum leader.

• Experience with estimation/sizing and SOW/Change Order agreements.

• Proven experience in facilitating requirements sessions, writing or refining user stories, and presenting functional content to client stakeholders.

• Experience in Salesforce or AI delivery/solution oversight of blueprint and implementation projects on the platform.

• Certified Salesforce.com Administrator, with either Sales Cloud or Service Cloud Consultant certifications.

• Preferred hybrid skill set with backgrounds akin to Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst.

• Excellent presentation and communication skills.

• Ability to collaborate effectively within a team and/or work independently.

• Bachelor’s Degree in Business, Engineering, Information Technology, or Management (preferred).

• A professional and confident demeanor focused on ensuring customer success.

🏝️ Benefits

• Options for remote work.

• Flexible working arrangements.

• Expected travel commitment of up to 25% for specific roles.

• Opportunity to work from NeuraFlash headquarters, regional hubs, or remotely.

• Company town halls and meetings for employee feedback.

• Team celebrations and social events.