Salesforce Engagement Lead – Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Salesforce implementation projects and guarantee successful outcomes for clients.

• Act as the main point of contact for client projects and enhance engagement with client stakeholders.

• Create and apply project management methodologies, standards, and processes.

• Collaborate with delivery team leaders and senior management to ensure optimal client satisfaction.

• Advocate for TruSummit’s Delivery Process framework within the PM team.

• Offer guidance and support to project managers during the planning, execution, and monitoring phases.

• Identify, evaluate, and mitigate project risks effectively.

• Address escalated issues to reduce disruptions and enhance project outcomes.

• Align project activities with the strategic goals and objectives of TruSummit.

• Establish and monitor project KPIs, providing regular updates to both internal and external leadership.

• Lead and mentor project managers through guidance, training, and performance evaluations.

• Conduct resource planning and allocation in collaboration with resourcing managers.

• Build and maintain relationships with internal and external stakeholders while managing their expectations.

• Serve as a point of escalation for project resources and stakeholders.

• Willingness to travel up to 30% as needed.

⛳️ Requirements

• Bachelor's or Master's degree in a relevant field, such as Business Administration, Computer Science, or Project Management.

• A minimum of 3 years of experience leading enterprise software implementation projects or overseeing a team of project managers.

• At least 3 years of relevant industry experience in Professional Services Project Management.

• Strong leadership skills with the ability to drive project success and manage teams through transitions.

• Demonstrated project management experience with Salesforce implementations or similar CRM systems.

• Capability to quickly gain the trust of sponsors and key stakeholders, set direction, manage conflicts, communicate difficult messages, and execute in ambiguous situations.

• General understanding of Salesforce platform capabilities, features, and best practices.

• Proficiency in Microsoft Office 365, particularly Microsoft Excel and PowerPoint.

• Excellent customer-facing skills, a professional demeanor, and an entrepreneurial spirit.

• Knowledge and experience with formal delivery methodologies such as Agile, SCRUM, and Waterfall.

• Strong written and verbal communication skills.

• Self-motivated, self-directed, highly organized, with a keen attention to detail.

• Ability to prioritize tasks, manage multiple assignments, and navigate ambiguity.

• Willingness to travel up to 30%.

• Must possess authorization to work in the United States.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Flexible work schedule.

• Unlimited Paid Time Off.

• Employer-Matching 401k Retirement Plan.

• Funding for professional development opportunities, including Salesforce Certification and PMP.

• Reimbursement for health club memberships and internet/phone expenses.

• Performance bonuses.

• Flexible working arrangements.

• Certification exam bonuses.

• Life and disability insurance.

• Company-provided laptop.

• Charity & Volunteer Days.

• Team celebrations and a Presidents Club for all employees.