Sales Support Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist the Sales team and clients throughout the entire sales journey.

• Customize ABB’s products to align with customer applications and specifications.

• Choose optimal products and technologies for customization.

• Prepare necessary documentation.

• Act as a vital technical resource in the designated area.

• Discover and develop new business opportunities through proactive prospecting and networking.

• Provide technical guidance and solutions to inquiries from customers, channels, and Sales Specialists regarding ABB products, systems, and applications.

• Collaborate with Sales, Operations, Supply Chain Management, and other internal and/or external teams to address customer concerns.

• Organize and maintain customer information, update contact details, and log interactions in Salesforce CRM.

• Ensure proactive communication with the sales team and other internal departments, sharing relevant information to enhance customer satisfaction.

⛳️ Requirements

• Over 5 years of experience in the electrical industry is highly preferred.

• Bachelor’s degree in Electrical or Mechanical Engineering or a related field.

• A customer-centric mindset with a demonstrated ability to respond promptly to customer needs.

• Strong verbal and written communication skills along with effective presentation abilities.

• Professional proficiency in English is required.

• Conversational or proficient Spanish is a significant advantage.

• Exceptional interpersonal skills.

• Desired skills include strong technical application, take-off, and proposal development.

• Preferred ability to utilize analytical software and sales tools.

• Must possess and maintain a valid driver's license.

• Willingness to travel 5-10% as required.

• Applicants must already possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance at 2X base pay.

• Company-paid AD&D at 1X base pay.

• Voluntary life and AD&D options available, fully employee-paid up to maximums.

• Short Term Disability coverage for up to 26 weeks, company-paid.

• Long Term Disability at 60% of pay, company-paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program offered.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) provided.

• ABB offers 11 paid holidays.

• Vacation time provided based on years of service for hourly and non-exempt positions.

• Salaried exempt positions enjoy vacation under a permissive time away policy.