Sales Support Representative – Part Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Process patient orders while ensuring that documentation and delivery instructions are precise.

• Educate patients and caregivers on the use of equipment, addressing any service or equipment questions.

• Inform new patients about their rights and responsibilities, contact procedures, billing processes, and satisfaction surveys.

• Discuss insurance coverage options and facilitate the payment of patients’ financial obligations.

• Handle credit and debit card transactions using standard electronic tools.

• Collect patient or caregiver signatures on necessary documentation.

• Gather medical information and documentation to ensure complete, accurate, and timely processing of referrals.

• Secure physician order signatures and original prescriptions.

• Support promotional initiatives and compile referral source profile information.

• Enhance referral volume through promotion and cross-selling across business lines.

• Guide referral source staff on documentation and reimbursement protocols for Medicare, Medicaid, and private insurance.

• Assist the sales team with orientations and in-services aimed at referral sources.

• Recommend alternative equipment or services in light of reimbursement constraints.

• Stay informed about the designated Health Systems’ and AdaptHealth electronic medical records.

• Collaborate with other departments to reduce delivery costs and ensure efficient customer service.

• Carry out other related tasks as assigned.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A minimum of two (2) years of experience in healthcare, customer service, delivery personnel with a sales component, or entry-level sales is necessary.

• Previous experience in Home Medical Equipment (HME), Diabetic, or Wound Supply is preferred.

• A valid and unrestricted driver’s license is mandatory.

• Familiarity with services and products is essential.

• Exceptional verbal and written communication skills are required.

• Strong customer service abilities are a must.

• Capability to work independently as well as part of a team is important.

• Strong analytical and problem-solving skills with meticulous attention to detail are required.

• Ability to prioritize and manage multiple projects effectively.

• Mental alertness and the capacity to handle confidential information appropriately are crucial.

• Proficient computer skills and knowledge of Microsoft Office are necessary.

• Ability to comply with PPE, infection control, and hazardous materials handling procedures is essential.

• Commitment to maintaining patient confidentiality and functioning within HIPAA guidelines is required.

🏝️ Benefits

• Part-time employment opportunities available.

• Option for remote work arrangements.