Sales Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Generate new business opportunities while managing and expanding existing customer relationships.

• Handle administrative tasks throughout the sales process.

• Accurately input customer purchase orders into the system.

• Follow up on orders to ensure successful delivery.

• Manage open orders and guarantee timely and accurate delivery.

• Confirm invoicing is both timely and accurate.

• Proactively resolve issues with customers and suppliers.

• Familiarize yourself with vendor programs to procure products at competitive prices.

• Assist customers with returns, inquiries about orders, and requests for information.

• Build and maintain relationships with sales teams, vendors, and internal departments.

• Provide assistance with quoting processes.

• Present add-on opportunities such as warranty upgrades, service agreements, accessories, and supplies.

• Complete projects and other assigned tasks as needed.

⛳️ Requirements

• A minimum of 1 year of experience in sales or customer service.

• Familiarity with computers, networking, and the IT industry.

• Strong communication and telephone skills.

• Ability to prioritize tasks and manage multiple responsibilities.

• A team-oriented individual with a positive attitude.

• Proficient in Microsoft Office Suite.

• A bachelor’s degree is preferred.

🏝️ Benefits

• Eligibility for a 401(k) plan.

• Employee stock purchase program.

• Paid time off, including vacation, sick leave, and personal leave.

• Medical, financial, and/or other benefits, depending on the position offered.

• Reasonable accommodations provided in accordance with applicable laws.