Sales Support Engineer

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as the primary Sales Support Engineer for Epoch’s Air Force, Space Force, and Army account teams.

• Collaborate with assigned sellers and Solution Architects.

• Engage in customer meetings, technical discovery sessions, and on-site visits to gather requirements and convert them into solutions.

• Work together with sales teams to develop a successful strategy for each pursuit.

• Assist with enterprise and data center opportunities involving servers, storage, networking, related infrastructure, and end-user computing.

• Provide support to Sales Representatives, Solution Architects, customers, and distributors with technical inquiries.

• Aid Inside Presales with technical and administrative tasks.

• Comprehend customers’ mission needs and identify sales opportunities.

• Respond to customer inquiries and supply additional information.

• Demonstrate and explain product and service features to both technical and non-technical audiences.

• Utilize a comprehensive portfolio to design tailored solutions.

• Serve as a technical resource to assist the sales organization in achieving and surpassing objectives.

• Employ vendor configuration tools and AI-assisted workflows to create solutions for servers, storage, networking, laptops, desktops, and unique parts.

• Develop Visio rack elevations, cabling diagrams, and solution/architecture diagrams.

• Participate in necessary training, obtain vendor certifications and specializations, and stay updated on products, technology, and service offerings.

• Cultivate Solution Architect-level skills through mentorship from experienced Solution Architects.

• Carry out system administration responsibilities on switches, routers, servers, and other equipment.

• Support Epoch’s quality management system and continuous improvement initiatives.

• Perform additional duties as required.

⛳️ Requirements

• Must be eligible for security clearance.

• Must be a citizen of the United States.

• Willingness and ability to travel up to 25%, including visits to customer sites and military installations.

• Experience in an IT technical capacity, preferably in a customer-facing or presales role.

• Excellent presentation and interpersonal skills.

• Proficient in creating technical diagrams using Visio.

• High proficiency with Microsoft Office 365.

• Background in Systems Architecture or a technical role in projects.

• Familiarity with DoD customers, especially the Air Force, Space Force, or Army, is advantageous.

• Experience with AI tools to expedite technical work is a plus.

• A BS in Computer Science or a related field from an accredited college or university is preferred.

• Experience in System Administration is desirable.

• Ideally located in Colorado.

• All candidates must successfully pass a background check and drug screening prior to employment.

🏝️ Benefits

• Competitive Compensation Package.

• Healthcare Benefits (Medical, Dental, Vision, and Prescription Drugs).

• Wellness program.

• 401k with Company match.

• Flexible Paid Time Off.

• 12 Paid Holidays.

• Life Insurance and Disability Coverage.

• On-site gym (Littleton facility).

• Continuous Training & Development.

• Unlimited PTO and optional benefits.

• Resources to assist in making cost-effective decisions for you and your family.