Sales Support Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Deliver technical assistance to the sales team and the system integrator network for the implementation of Distech Controls solutions.

• Cultivate technical relationships with clients and execute actions on-site.

• Assist in solution presentations, demonstrations, and onboarding processes for customers.

• Facilitate both physical and virtual meetings for system integrators regarding technical advancements, solution design, and new product launches.

• Aid system integrators with initial, strategic, and new product initiatives.

• Create content and conduct informational sessions with design offices across Italy.

• Share project insights and expertise with the technical support and training teams.

• Contribute to the evolution of future products in collaboration with R&D and Product Management.

• Engage in product launches and commercial activities, such as webinars, trade shows, roadshows, and meetings with partners/customers.

• Independently oversee projects and involve relevant departments as necessary.

• Provide regular updates to the European Sales Support Engineer Manager located in Brignais, France.

⛳️ Requirements

• An engineering degree or equivalent with a minimum of 5 years of experience in building automation.

• Knowledge of programming in PLC languages from various manufacturers.

• Expertise in BMS systems and building communication protocols.

• Familiarity with BACnet and Modbus; knowledge of LonWorks and Niagara is advantageous.

• Understanding of IoT and IT protocols, including API REST, JSON, MQTT, IoT Hub, and Node-RED.

• Awareness of IT networks and cybersecurity standards.

• Comprehension of cloud architectures and principles.

• Ability to align field requests with OT/IT/EDGE/CLOUD solutions.

• Outstanding oral and written communication skills.

• A good command of English is essential.

• Recognized teaching approach with the ability to work collaboratively and manage priorities.

• Willingness to travel within the region up to 40% of the time.

🏝️ Benefits

• Competitive salaries and benefits.

• A modern and motivating work environment.

• Flexible work arrangements, including remote work from Northern Italy.

• An equal opportunity employer.

• Reasonable accommodations available in the application process.