Sales Support Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver daily operational assistance to the sales team.

• Ensure that client requests, internal tasks, and deliverables are completed efficiently.

• Aid in resolving client and operational challenges by collaborating with appropriate teams and escalating issues as necessary.

• Coordinate with Sales, Operations, Legal, Finance, Product, Privacy, and Risk departments.

• Monitor client information and expirations, proactively identifying upcoming deadlines.

• Assist with payment and settlement activities, resolve discrepancies, and ensure timely and accurate fund transfers.

• Support account and user setup, including facilitating client access to platforms.

• Maintain accurate and up-to-date records.

• Generate customer reports and provide timely, precise information to clients and internal stakeholders.

⛳️ Requirements

• Previous experience in an administrative, customer service, sales support, or operations capacity.

• Proficient in using common computer systems and tools (e.g., Salesforce/CRM and MS Office), with the ability to quickly learn new platforms.

• Basic knowledge of, or a keen interest in, payments and/or foreign exchange (FX) processes.

• Familiarity with financial markets and instruments (e.g., spot, forwards, etc.) is advantageous.

• Eagerness to learn how financial markets and instruments are traded and settled.

• Proactive, can-do attitude with a willingness to take ownership of responsibilities.

• Strong, professional communication skills with the confidence to interact with clients and colleagues.

• Effective problem-solving abilities and a keen attention to detail.

• Highly organized, capable of managing multiple tasks and meeting deadlines.

• Strong operational mindset with the capacity to oversee end-to-end processes.

• Ability to collaborate cross-functionally and build relationships.

• Technical proficiency and a readiness to learn new systems.

• Precision and attention to detail in handling financial transactions.

• Client-focused service orientation.

• Excellent time management and prioritization skills.

• Proactive approach to problem-solving and managing escalations.

🏝️ Benefits

• Competitive salary.

• Excellent career advancement and development opportunities within a global organization.

• Corporate benefits.

• Opportunity to collaborate with a diverse, global team across more than 20 countries.

• Fast-paced, innovative work environment that fosters a growth mindset.

• Inclusive culture that values diversity and various perspectives.

• Comprehensive training provided on payments and FX processes.

• Health coverage.

• Retirement savings options.

• Paid time off.

• Access to wellness resources.