Sales Support Analyst, Retail

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the complete new-item setup processes for retail clients.

• Gather, assess, and verify item details, pricing, packaging, financial, and customer information for retailer submissions.

• Detect missing data, inconsistencies, and potential compliance issues, and facilitate resolutions.

• Create, document, and manage standard operating procedures (SOPs) for new-item and promotional submissions.

• Maintain the master promotional calendar for all retail accounts.

• Validate promotional activities, timing, and program specifics while identifying any discrepancies.

• Highlight scheduling conflicts arising from competing promotional requests.

• Manage submissions through retailer portals and customer systems.

• Interpret retailer requirements, resolve routine submission challenges, and track authorization and approval progress.

• Evaluate the effectiveness of the submission process and suggest enhancements.

• Ensure that retailer submissions align with customer requirements and company standards.

• Address customer sample requests and coordinate their delivery to retailer buying teams.

• Collaborate with FP&A to verify and analyze deductions, contracts, and chargebacks related to pricing and promotions.

• Monitor customer deadlines and submission prerequisites.

• Prepare and organize materials for routine meetings and sales documentation.

• Work in conjunction with Finance, Account Managers, brokers, Sales Planning, and internal systems to reconcile information.

• Provide validated account-level inputs for commercial planning and reporting.

• Reconcile post-promotion performance summaries using both customer and internal data.

• Maintain accurate customer and promotional inputs for ongoing retail sales reporting.

• Implement systems and workflows that minimize administrative tasks for Account Managers.

• Design and enhance templates, trackers, controls, and SOPs.

• Manage daily execution, issue resolution, accuracy, and follow-through within Retail Sales.

• Report directly to the VP of Retail Sales.

⛳️ Requirements

• 2–4 years of experience in CPG sales support, account coordination, sales administration, brokerage, or a related commercial role.

• Capability to independently handle recurring commercial or customer-facing processes with minimal supervision.

• Experience in preparing retailer new-item forms, promotional submissions, and customer documentation.

• Background in developing or enhancing SOPs, trackers, workflows, or other operational processes.

• Familiarity with navigating retailer portals and customer systems.

• Strong proficiency in Excel and/or Google Sheets.

• Ability to validate, reconcile, and summarize customer and commercial data.

• Outstanding organizational skills and attention to detail.

• Competency in managing multiple customers, submissions, and deadlines concurrently.

• Strong commitment to following through and taking ownership of recurring administrative workflows from initiation to completion.

• Comfort in working independently in a fast-paced, high-growth CPG environment.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively across Account Management, Sales Planning, Retail Operations, Finance, brokers, and other partners.

• Skill in identifying missing, inconsistent, or inaccurate information.

• Proactive and service-oriented approach.

• Interest in discovering more efficient methods to support a growing commercial organization.

🏝️ Benefits

• Bonus.

• Company stock options.

• Vision, dental, and medical benefits.

• Gym discounts.

• Commuter discounts.

• Opportunities for personal and career development.