Sales Support Agent

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Assist with daily sales operations by offering information and support to customers, brokers, and internal teams.

• Promptly investigate and address inquiries with accuracy.

• Thoroughly document all interactions.

• Respond to basic inquiries and resolve standard product and service issues through calls, emails, or online chat.

• Conduct regular customer satisfaction and cross-selling assessments.

• Provide support for contract administration and resolve issues related to contracts.

• Identify and develop new prospects, establish relationships with customers, and recognize opportunities to introduce products and services.

• Address broker customer service inquiries and issues concerning benefits, eligibility, and billing.

⛳️ Requirements

• High School Diploma or equivalent is required.

• A minimum of 2 years’ experience in a customer service support role is necessary.

• Experience in customer service, Medicare, and/or Marketplace is required.

• Experience in Commercial Operations is highly preferred.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).

• Excellent oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Capable of working independently with general supervision and collaboratively as part of a team in a fast-paced environment.

• Ability to manage a high volume of work effectively.

• Solid understanding of insurance products from a consultative perspective.

• Ability to convey knowledge of health insurance and its application to member usage.

• Willingness to work flexible or rotating schedules as business needs arise.

🏝️ Benefits

• Option for remote work.

• Position is for employees.

• Schedule is Monday to Friday.

• Flexible and rotating schedules based on business requirements.