Sales Success Specialist, B2B

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with professionals on the Thumbtack platform by identifying their needs and offering appropriate solutions.

• Maintain an in-depth understanding of Thumbtack's products and services, as well as best practices within the home maintenance, repair, and service industries.

• Execute a minimum of 50 outbound interactions daily with professionals through calls and various tools, including AI.

• Develop strong relationships, anticipate client needs, and comprehend long-term business objectives.

• Perform thorough profile assessments that include response times, reviews, profile images, quick replies, product suggestions, and competitive pricing.

• Recognize opportunities for cross-selling additional products or services.

• Address concerns, engage in consultative probing, and offer tailored recommendations.

• Set clear expectations regarding lead costs, marketing strategies, and return on investment.

• Troubleshoot and resolve inquiries effectively, while de-escalating issues and nurturing client relationships.

• Conduct proactive follow-ups via calls, SMS, and/or email.

• Maintain performance metrics encompassing revenue achievement, quality compliance, efficiency, pro satisfaction, and net promoter scores.

• Identify opportunities for improvement that can enhance revenue and relay trends to the appropriate stakeholders.

• Make independent decisions that balance the needs of professionals and the company.

• Engage in weekly development sessions, training, and supportive interactions.

⛳️ Requirements

• A minimum of 1–2 years of experience in B2B sales and/or success.

• At least 6 months of experience in outbound calling or collections, ideally within the BPO or Shared Services sector.

• Experience in customer retention, churn management, onboarding, and reactivation.

• A proven history of meeting or surpassing sales quotas.

• Proficiency in English is essential.

• A collaborative, consultative approach with strong problem-solving capabilities.

• Experience in managing pipelines.

• Background in customer support and product education.

• Experience in marketing or advertising sales.

• Familiarity with Salesforce.

• Knowledge of AI technologies.

• Proficient in Google Suite.

• B2B sales experience, preferably in the home service industry.

• Tech-savvy with a strong aptitude for technology.

• Must currently reside in the Philippines and have legal authorization to work there.

• Willingness to work night shifts, rotating schedules, and occasionally during holidays in alignment with US business hours.

• Submission of an internet speed test is required.

🏝️ Benefits

• Comprehensive training and development programs.

• Opportunities for career advancement within a dynamic environment.

• Access to a variety of resources and tools to enhance work efficiency.

• Flexible working arrangements.