Sales Specialist

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Reach out to players through phone calls, emails, and messaging platforms to foster rapport and develop enduring relationships.

• Maintain consistent communication with both active and inactive players.

• Offer tailored assistance and pertinent information based on the individual needs and activities of each player.

• Conduct follow-ups and proactively engage with assigned players.

• Execute targeted email and SMS campaigns in alignment with approved communication strategies and promotional initiatives.

• Assist new players during the onboarding process and provide support during their initial interactions with the brand.

• Motivate players to make their first and subsequent deposits while ensuring ongoing engagement with the brand.

• Actively reach out to dormant and inactive players to promote reactivation.

• Assess player needs, expectations, and potential concerns, providing suitable solutions or communication strategies.

• Establish long-lasting relationships with players, enhancing player retention and overall experience.

• Present and advocate for relevant offers, bonuses, and promotions to players.

• Recommend offers based on the player’s profile, activity, and eligibility.

• Clearly articulate promotional terms and conditions.

• Employ a personalized sales strategy to boost player engagement and encourage continued activity.

• Balance player satisfaction with the brand's commercial objectives.

• Accurately log all player interactions, including calls, emails, SMS, messenger communications, and follow-ups in the CRM.

• Ensure player information and communication history are kept current.

• Monitor player responses and engagement to uncover further communication opportunities.

• Adhere to established workflows, communication protocols, and quality standards.

• Collaborate with other teams when a player’s request or issue necessitates additional support.

⛳️ Requirements

• Prior experience in Sales, Customer Support, Retention, VIP, Player Engagement, or a comparable customer-facing role.

• Exceptional communication and relationship-building abilities.

• Confidence in interacting with customers through phone, email, and messaging platforms.

• Customer-focused mindset with the ability to tailor communication to various player types.

• Proactive attitude with a strong emphasis on achieving results.

• Capability to manage a high volume of customer interactions while ensuring quality and personalization.

• Keen attention to detail and accountability when handling customer information.

• Experience with CRM systems.

• Ability to independently organize work and adhere to established processes and communication guidelines.

• Previous experience in the iGaming, online casino, gambling, or a similar field is a plus.

🏝️ Benefits

• Freedom to choose your work location: operate from anywhere in the world with remote work options.

• Flexibility: enjoy adaptable working hours that allow you to balance personal and professional commitments while focusing on achieving excellent results.

• Corporate English speaking club: enhance your English skills through regular practice and expert instruction.

• A Culture That Cares: flourish in a supportive environment where a robust corporate culture fosters connections, spurs innovation, and makes you feel genuinely appreciated.

• Comfort Fuels Success: benefit from a comfortable atmosphere that nurtures productivity and encourages professional development, equipping you with the tools and space to succeed.

• Accelerate Your Growth: take advantage of career progression opportunities within a rapidly growing marketing company. As the company expands, so will your professional journey.