Sales Operations Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Review current opportunities in NetSuite and determine subsequent actions to progress them.

• Input and update opportunity details in NetSuite on behalf of sales representatives.

• Prepare and organize customer quotes.

• Request shipping rates and compile packaging and additional cost information.

• Collaborate with procurement to acquire product costs and initiate further actions.

• Collect, arrange, and distribute product documentation such as Safety Data Sheets (SDSs), Certificates of Analysis (COAs), and specifications.

• Track opportunities throughout the quoting process and follow up on pending requirements.

• Assist in dispatching finalized customer quotes.

• Aid in customer communications, including notifications of price increases and routine follow-ups.

• Analyze weekly sales reports and identify discrepancies between forecasts and actuals.

• Collaborate with the Business Development Manager on reporting, sales forecasting, and attrition tracking.

• Proactively follow up on quoted opportunities awaiting customer feedback.

• Arrange flights, accommodations, and meetings.

• Create and document Standard Operating Procedures for sales operations.

• Identify and suggest process enhancements and workflow optimization.

⛳️ Requirements

• 2–5 years of experience in Sales Operations, Sales Support, Sales Coordination, or a related administrative role.

• Experience in supporting multiple stakeholders in a dynamic environment.

• Ability to handle multiple priorities while ensuring accuracy and attention to detail.

• Familiarity with NetSuite or a comparable CRM/ERP platform; experience with NetSuite is highly preferred.

• Proficient in Microsoft Excel, including pivot tables, conditional formatting, and data organization.

• Comfortable using Microsoft Outlook, Teams, and SharePoint.

• Quick to learn new software platforms and productivity tools.

• Understanding of supply chain processes, freight coordination, and pricing structures.

• Background in the chemical industry, manufacturing, oil and gas, industrial distribution, supply chain, or logistics is a plus.

• Experience with or willingness to learn about Certificates of Analysis, Safety Data Sheets, and similar documentation is a plus.

• Highly organized with outstanding attention to detail.

• Capable of managing multiple opportunities at various stages simultaneously.

• Proactive and comfortable with following up to ensure progress.

• Strong communication skills and ability to collaborate across departments.

• Curious, adaptable, and enthusiastic about learning new systems and technologies.

• Experience using AI productivity tools such as Claude, ChatGPT, and/or Microsoft Copilot.

• Reliable computer, high-speed internet, and a quiet, dedicated workspace for remote work.

• Must currently reside in the Philippines and be legally authorized to work there.

🏝️ Benefits

• 13th Month Pay

• Healthcare (HMO)

• Comprehensive Fringe Benefits package

• Paid Service Incentive Leave (SIL)

• Paid Philippines Holidays

• Free Learning and Development Programs

• 100% Remote Work