Sales Expert

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming leads via phone, email, and live chat to surpass quota and conversion targets.

• Establish trust with customers through effective discovery questions, engaging storytelling, and empathetic communication.

• Assist potential travelers throughout the purchasing journey and significant emotional booking choices.

• Address objections with confidence and customize strategies for various customers.

• Oversee the sales pipeline, ensuring timely follow-ups are conducted.

• Experiment with innovative sales techniques and alert managers to any risks or behavioral changes.

• Share effective practices and contribute to the development of sales scripts and objection-handling resources.

• Create AI efficiency tools for the entire team.

• Facilitate handovers between teams in different time zones and provide valuable insights.

• Aid in refining sales procedures and establishing sales best practices.

⛳️ Requirements

• Proven success in sales, consistently achieving or exceeding targets in a performance-oriented setting.

• Experience in building customer relationships, positioning, and managing objections in a B2C context or with a lifestyle brand.

• Proficient in handling both inbound and outbound inquiries through live chat, phone, and email.

• Capable of independently managing a sales pipeline, identifying risks, and making proactive decisions.

• Ability to collaborate effectively across multifunctional and time zone-diverse teams.

• Willingness to proactively share insights.

• Open to receiving coaching and eager to mentor colleagues.

• Strong passion for travel and fostering human connections.

• Adaptable to a rapidly growing, startup-like environment characterized by change and uncertainty.

• Must reside in the US and possess the legal right to work in the US.

• Availability for a predetermined schedule, which may include occasional weekends, public holidays, or evenings.

🏝️ Benefits

• A remote-friendly company culture with regional team gatherings every 6–8 weeks and all-team virtual social events every 4–6 weeks.

• Flexible working hours with 3 hours of daily overlap with core team members.

• Clear salary bands with opportunities for growth.

• Eligibility for stock options after completing one year of employment.

• US EOR partner pension contribution matching at 2% of earnings per pay period.

• Optional private healthcare coverage.

• Generous parental leave: 16 weeks full pay for primary caregivers and 4 weeks full pay for secondary caregivers.

• 25 days of annual leave in addition to bank holidays, Christmas–New Year closure, a day off for your birthday, and an extra day for each year at Flash Pack up to a maximum of 5 days (depending on the country).

• Opportunity to work abroad for up to 45 days per year.

• A diverse and inclusive team supported by employee groups.

• Flash Pack Adventure experience available after the first year of employment.

• Life-Change Care Plans offering personalized accommodations, flexibility, and support.

• £1000 referral bonus.

• Uncapped commission potential ranging from $15,000 to $25,000 annually.