Sales Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing customer communications.

• Address customer inquiries and deliver effective solutions.

• Engage with customers through phone, email, chat, and/or social media.

• Resolve and defuse customer concerns.

• Escalate interactions when deemed necessary and appropriate.

• Attend to requests for assistance and/or process payments.

• Monitor call-related data for auditing and reporting purposes.

• Provide insights on call-related issues.

• Achieve established sales targets.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years of age.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems.

• Basic understanding of Windows-based systems.

• A dedicated workspace positioned near the router for a wired Ethernet connection.

• Internet speed of a minimum of 15 Mbps for downloading and 10 Mbps for uploading.

• ISP latency under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

• Previous customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as applicable.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Retailer discounts.

• Opportunities for career advancement.

• A workplace culture that is inclusive and diverse.