Sales Associate

This is a fully remote position, open to applicants in California.

📋 Description

• Assist Regional Sales Directors and Executive Area Managers in the planning, coordination, and execution of sales activities.

• Act as the primary customer contact, addressing inquiries and resolving issues.

• Coordinate follow-up communications to enhance customer satisfaction and support sales initiatives.

• Maintain precise records of sales, customer interactions, and accounts within the CRM system.

• Implement best practices for targeting and ensuring appropriate reimbursement practices.

• Support market research efforts and conduct competitor analysis.

• Collect and organize customer feedback for the sales and product development teams.

• Organize and conduct product demonstrations, trade shows, and training sessions.

• Prepare sales reports, presentations, materials, forecasts, and performance insights for the Executive Area Manager.

• Manage scheduling, travel arrangements, and event planning.

• Prepare event materials and equipment utilizing approved corporate literature, scientific data, presentations, and claims.

• Develop comprehensive knowledge of Engineered Tissue Solutions skin substitute products and services.

• Build and sustain relationships with healthcare decision-makers and influencers.

• Facilitate order entry and tracking, address discrepancies, and ensure timely delivery.

• Monitor market trends, competitor activities, and advancements in wound care.

• Share insights from the marketplace and identify opportunities with the ETS team.

• Ensure all activities adhere to company policies, ethical standards, and applicable laws.

⛳️ Requirements

• Bachelor’s degree in business, healthcare, or a related field, or equivalent experience is required.

• 1–2 years of experience in sales support, customer service, or administrative roles, preferably within the healthcare or medical device industry.

• 1–2 years of experience in the medical device, biotechnology, and tissue biologics sectors is preferred.

• Experience in the healthcare, medical device, or pharmaceutical industry is highly desirable.

• Familiarity with supporting field sales teams, including event scheduling and organization, is advantageous.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Experience with CRM systems such as Dynamics, Salesforce, or similar.

• Comfort with virtual communication tools, such as Microsoft Teams.

• Valid driver’s license and reliable transportation for occasional travel.

• Flexibility to accommodate travel or work outside standard business hours as needed.

• Prior experience in startup and medium-sized companies.

• Ability to adhere to company guidelines, travel/expense policies, Code of Ethics, and federal/state/local laws.

• Eligibility to work in the United States; employment eligibility verified through E-Verify.

🏝️ Benefits

• Equal access to employment opportunities.

• A diverse and inclusive culture.

• Support for travel/expense guidelines and compliance.

• Permanent employment.

• Full-time employment.