Sales and Customer Service Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond swiftly to incoming inquiries from property owners, developers, contractors, and homeowners.

• Assist clients in identifying which service aligns best with their requirements.

• Uphold a high standard of professionalism and ensure client satisfaction at all times.

• Qualify incoming leads and convert them into scheduled surveys or consultations.

• Proactively engage with prospects through phone, email, and WhatsApp.

• Provide support for outbound outreach campaigns as necessary (targeting developers, contractors, architects, estate agents, etc.).

• Establish and nurture strong, long-lasting relationships with clients to encourage repeat business and referrals.

• Update and manage CRM entries, leads, and pipeline stages effectively.

• Collaborate with surveyors and the operations team to coordinate appointments.

• Monitor sales metrics, conversion rates, and client engagement.

⛳️ Requirements

• Demonstrated experience in **sales, customer service, or client-facing roles**, preferably within property, construction, surveying, real estate, or related sectors.

• Excellent communication and interpersonal skills, coupled with a professional and confident phone demeanor.

• Ability to swiftly grasp client needs and recommend the appropriate service.

• Self-driven, target-oriented, and adept at working independently.

• Strong organizational abilities with the capacity to manage multiple inquiries simultaneously.

• Tech-savvy and proficient in utilizing CRM tools.

• Must be available to work **UK hours**.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive team environment.