Sales Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming sales inquiries through phone, live chat, and email.

• Assess customer requirements, riding style, preferences, and budget prior to suggesting products.

• Provide guidance to customers regarding bicycles, parts, accessories, availability, and current promotions.

• Transform pre-sales inquiries into successful purchases.

• Upsell or cross-sell relevant parts and accessories.

• Follow up on qualified leads and outstanding sales inquiries.

• Achieve individual and team goals related to sales, conversion rates, response times, and customer satisfaction.

• Maintain customer, lead, and sales information within company systems.

• Foster customer relationships to encourage repeat purchases and long-term value.

• Observe customer inquiries, objections, and sales patterns, and share insights with the Sales Supervisor.

• Provide updates and reports on sales activities, lead progress, and outcomes.

• Participate in team meetings, coaching sessions, and product training.

• Continuously enhance sales knowledge and performance using feedback and data analysis.

• Assist with other reasonable sales-related tasks as needed.

⛳️ Requirements

• Based in the Philippines.

• Prior experience in sales, preferably in ecommerce, retail, or a customer-oriented environment.

• Strong understanding of bicycles, components, and accessories.

• Genuine passion for cycling and the ability to quickly acquire detailed product knowledge.

• Excellent verbal and written communication skills in English.

• Capability to comprehend customer needs, suggest suitable products, and convert inquiries into sales.

• Strong skills in selling, negotiation, and relationship-building.

• Familiarity with CRM, customer service, or sales systems.

• Strong organizational, time-management, and multitasking abilities.

• Proficiency in Microsoft Excel, Google Sheets, and other online tools.

• Ability to work autonomously, maintain focus, and achieve targets in a remote setting.

• Calm and adaptable demeanor when priorities, systems, or processes shift.

• Proactive attitude, openness to constructive feedback, and readiness to take ownership of results.

• No formal qualifications are mandatory.

• Submission of a current resume and a brief cover letter is required for application.

🏝️ Benefits

• Remote work arrangement.

• Participation in team meetings, coaching sessions, and product training.

• Access to feedback and performance data for ongoing improvement in sales knowledge and outcomes.