Sales Administrator – Logistics

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensure the accuracy of customer information, account details, customer rates, and sales administration records within Translogix and other internal systems.

• Execute updates to customer rates, conduct rate reviews, implement pricing changes, and manage account amendments.

• Provide assistance to Account Managers and the Business Development Manager by supplying customer information, quotes, rate updates, reports, and sales administration support.

• Prepare and revise sales quotes, customer rate documentation, pricing information, and related records.

• Oversee and manage the Rate Admin inbox, addressing internal and customer inquiries.

• Collaborate with Operations, Finance, Account Managers, and internal stakeholders to address customer rate, invoice, account, and service-related inquiries.

• Aid in invoice-related administration by verifying customer rates, account information, pricing records, and supporting details.

• Keep thorough records of customer communications, rate changes, approvals, account updates, and associated documentation.

• Assist with customer KPI reporting, sales reports, rate review tracking, and other administrative reporting tasks.

• Conduct high-volume data entry and system updates while ensuring accuracy and consistency.

• Facilitate customer onboarding and account maintenance.

• Identify and escalate any discrepancies, missing information, rate issues, or process concerns.

• Assist in maintaining compliance with audit requirements, company procedures, and internal controls.

• Contribute to process improvements across rate administration, customer data management, reporting, inbox management, and internal workflows.

⛳️ Requirements

• Preferred qualifications include Senior High School, Higher School Certificate, VCE equivalent, or relevant administration/business qualifications.

• A minimum of 3+ years of experience in sales administration, logistics administration, transport administration, accounts administration, rate administration, customer support administration, or a similar data-focused support role.

• Experience in transport, freight, logistics, supply chain, or a comparable operational environment is highly desirable.

• Strong background in customer rate administration, rate updates, pricing information, sales administration, customer account maintenance, or similar data-centric tasks.

• Proven high-volume data entry experience with exceptional accuracy, consistency, and attention to detail.

• Familiarity with Translogix or a similar transport management, logistics, ERP, CRM, or customer database system is highly valued.

• Intermediate Microsoft Excel skills, including the ability to maintain spreadsheets, update records, review data, and assist with reporting needs.

• Good numerical accuracy with the capability to meticulously review customer rates, invoices, pricing details, customer records, and account information.

• Excellent written and verbal communication skills for addressing rate-related inquiries, coordinating internally, following up with customers, and communicating with stakeholders.

• Ability to effectively liaise with Account Managers, Business Development, Operations, Finance, customers, and internal teams.

• Strong organizational and time management abilities, capable of managing inbox activities, multiple requests, recurring deadlines, and structured administrative tasks.

• A proactive problem-solving mindset, with the ability to identify discrepancies, ask pertinent questions, escalate issues, and ensure follow-through to resolution.

• Dependable, process-oriented, and comfortable working within structured procedures, audit requirements, and high-volume administrative tasks.

• Professional demeanor, customer-focused, and able to work independently while fostering a collaborative team environment.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Work schedule from Monday to Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time).

• Health Maintenance Organization (HMO) coverage with 2 free dependents and medical reimbursements (after completing 3 months of employment).

• Government-mandated benefits.

• Opportunities to collaborate with leading companies in Australia and beyond.

• Training programs aimed at career development.

• Engaging company outings, team activities, and wellness sessions.

• Supportive and inclusive company culture.

• Dedicated managers focused on your growth and success.

• Competitive compensation and benefits package.

• Additional entitlements available.

• Structured career development programs offered.