Sales Administrative Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Daily monitoring of leads in the documentation phase

• Ensure prompt responses to all customers, maintaining a zero chat queue

• Initiate contact with new leads, particularly when automated messages do not deliver

• Focus on obtaining GOV credentials or restoring access to INSS

• Assist customers with password recovery, facial verification, and unlocking accounts

• Verify that access has been correctly shared before passing the case on

• Reach out to customers who have not responded to initial outreach

• Document all interactions and attempts to contact in the CRM

• Guarantee that no lead remains inactive due to lack of follow-up

• Update the lead status to “Access Granted” in the CRM

• Inform the designated Analyst once access has been successfully confirmed

• Finalize involvement after the case has been formally handed off

⛳️ Requirements

• Educational background in a technical field

• Excellent communication skills with the ability to clearly guide customers

• Strong organizational skills and attention to detail

• Proactive mindset in addressing unresolved issues and facilitating processes

• Previous customer service experience is advantageous

• Availability to work on Saturdays

• Personal home office setup, including a computer, reliable internet connection, camera, and headset

🏝️ Benefits

• TotalPass

• Dental insurance

• Health insurance

• MediQuo

• Remote work opportunities

• Flexible benefits card

• Birthday gift card

• Day off on your birthday