Complaints Administrative Assistant

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Manage and/or receive complaints, incidents, and issues

• Process claims efficiently

• Review contracts and related documents

• Execute data entry tasks

• Log and retrieve evidence

• Prepare estimates and quotes

• Conduct internal audits

• Make outbound calls to debtors to discuss findings from claim reviews, which constitutes approximately 40% of the role

• Carry out remediations

• Generate various reports

• Evaluate and review cases from a factual viewpoint while adhering to established procedures

• Analyze data and keep the department updated as new production occurs

⛳️ Requirements

• High School Diploma or its equivalent

• 1-2 years of experience in the Repossession Industry and/or Insurance Claims, Impounds, or Body Shop Repair

• Legal authorization to work in the U.S. indefinitely is required

• Sponsorship for employer work permits is not available for this position

• Exceptional verbal and written communication skills

• Strong phone skills with the ability to provide clear and concise directions

• Excellent multi-tasking and organizational abilities

• Experience with Google email, Docs & Sheets is preferred

• Intermediate to Advanced proficiency in Microsoft Excel & Word

• Background in collateral repossession and/or Insurance Claims, Body Shop Repair, or Repossession industry is advantageous

• Experience with Claims and/or Complaints is a plus

• No travel is required

• No relocation assistance provided

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, and Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• Referral Payment Plan