Sage HCM Implementation, Support Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Lead or assist in the implementation of Sage HCM for new clients.

• Facilitate client discovery sessions to understand HR, payroll, timekeeping, and business requirements.

• Convert business requirements into Sage HCM configurations.

• Set up employee structures, organizational hierarchies, policies, workflows, security measures, timekeeping, and other HCM functionalities.

• Support employee data conversion, validation, and migration efforts.

• Configure and test workflows, approvals, notifications, and business processes.

• Provide support for integrations with payroll, accounting, benefits, timekeeping, and third-party applications.

• Adhere to implementation plans while managing assigned tasks and deliverables.

• Coordinate user acceptance testing and assist in resolving any issues prior to go-live.

• Aid in go-live activities and transition clients to ongoing support.

• Offer continuous functional and technical support for Sage HCM.

• Troubleshoot issues related to employee setup, timesheets, workflows, security, reporting, configuration, and system errors.

• Investigate issues, identify root causes, and provide effective solutions.

• Suggest enhancements and best practices for current Sage HCM environments.

• Manage support requests while communicating status, next steps, and resolutions.

• Escalate software defects or complex technical challenges as required.

• Keep documentation of configurations, issues, and resolutions up to date.

• Train HR administrators, payroll teams, managers, and other users.

• Create client-specific procedures, documentation, and training materials.

• Advise clients on process improvements and best practices for Sage HCM.

• Cultivate long-term client relationships and act as a trusted Sage HCM resource.

• Identify opportunities to enhance or expand client use of Sage HCM.

• Network and foster relationships both internally and with clients.

• Encourage team member development through coaching and mentoring.

⛳️ Requirements

• Minimum of 5 years of experience in implementing, configuring, or supporting Sage HCM or similar HCM/HRIS solutions.

• Strong comprehension of HRIS/HCM processes and employee lifecycle management.

• Proven experience in gathering client requirements and converting them into system configurations.

• Background in troubleshooting issues within the Sage HCM system and its configurations.

• Excellent client-facing consulting and communication abilities.

• Capacity to manage multiple client projects and support requests concurrently.

• Strong analytical and problem-solving competencies.

• Exceptional attention to detail and a commitment to data accuracy.

• Ability to independently research and resolve unfamiliar system issues.

• Comfortable leading client meetings, system demonstrations, and training sessions.

• Preferred: 3 or more years of experience in HCM/HRIS implementation or consulting.

• Preferred: Direct experience with Sage HCM implementation and support.

• Preferred: Familiarity with time and attendance, timesheets, payroll, benefits, and HR workflows.

• Preferred: Background in data conversion and system integrations.

• Preferred: Experience in developing reports and data extracts.

• Preferred: Understanding of payroll and accounting processes.

• Preferred: Experience working with a Sage business partner, HCM consulting firm, or managed services provider.

• Preferred: Advanced skills in Microsoft Excel.

🏝️ Benefits

• Flexibility in how and where you complete your work.

• Opportunities for upward career advancement and development.

• Direct on-the-job coaching and mentoring.

• Comprehensive learning and development programs across the firm.

• Growth in professional development and technical skills.

• Team camaraderie, social activities, and outings promoting work-life balance.

• Competitive compensation and benefits package for eligible employees.