Sage HCM Implementation, Support Consultant

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Lead or assist with the implementation of Sage HCM for new clients.

• Conduct discovery sessions with clients to gather information on HR, payroll, timekeeping, and business requirements.

• Convert business requirements into configurations within Sage HCM.

• Set up employee structures, organizational hierarchies, policies, workflows, security measures, timekeeping, and other HCM functionalities.

• Aid in the conversion, validation, and migration of employee data.

• Configure and test workflows, approval processes, notifications, and business operations.

• Facilitate integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and third-party applications.

• Adhere to implementation plans while managing assigned tasks and deliverables.

• Coordinate user acceptance testing and assist in resolving issues prior to go-live.

• Support go-live activities and help transition customers to ongoing support.

• Provide continuous functional and technical support to Sage HCM clients.

• Troubleshoot issues related to employee setup, timesheets, workflows, security, reporting, configuration, and system errors.

• Investigate issues, identify root causes, and deliver clear resolutions.

• Suggest enhancements and best practices for existing Sage HCM environments.

• Manage support requests and communicate updates, next steps, and resolutions.

• Escalate software defects or complex technical issues as necessary.

• Maintain thorough documentation of client configurations, issues, and solutions.

• Train HR administrators, payroll teams, managers, and other users.

• Develop procedures, documentation, and training materials tailored to clients.

• Advise clients on process improvements and system best practices.

• Foster long-term client relationships and serve as a reliable resource for Sage HCM.

• Identify opportunities to enhance or expand clients’ utilization of Sage HCM.

• Network and cultivate relationships both internally and with clients.

• Support the development of team members through the Baker Tilly Care and Teach philosophy.

⛳️ Requirements

• Over 3 years of experience in implementing, configuring, or supporting Sage HCM or similar HCM/HRIS solutions.

• Strong understanding of HRIS/HCM processes and employee lifecycle management.

• Experience in gathering client requirements and translating them into system configurations.

• Proficiency in troubleshooting issues with the Sage HCM system and its configurations.

• Excellent client-facing consulting and communication abilities.

• Capability to manage multiple client projects and support requests at the same time.

• Strong analytical and problem-solving capabilities.

• Exceptional attention to detail and dedication to data accuracy.

• Ability to independently research and resolve unfamiliar system challenges.

• Comfortable leading client meetings, conducting system demonstrations, and facilitating training sessions.

• Preferred: Over 3 years of experience in HCM/HRIS implementation or consulting.

• Preferred: Direct experience with Sage HCM implementation and support.

• Preferred: Familiarity with time and attendance, timesheets, payroll, benefits, and HR workflows.

• Preferred: Experience with data conversion and system integrations.

• Preferred: Skills in developing reports and data extracts.

• Preferred: Knowledge of payroll and accounting processes.

• Preferred: Background with a Sage business partner, HCM consulting firm, or managed services provider.

• Preferred: Advanced skills in Microsoft Excel.

🏝️ Benefits

• Flexibility in how and where you complete your work.

• Opportunities for career advancement and growth.

• Direct coaching and mentoring on the job.

• Access to firm-wide learning and development programs.

• Encouragement of work-life balance through social activities and team outings.

• Baker Tilly Care and Teach support to help achieve professional goals.

• Comprehensive compensation and benefits package for eligible employees.