Rx Onboarding and Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary liaison for patients and caregivers, offering education on the disease, treatment options, access pathways, and available support services.

• Manage and optimize access coordination, which includes enrollment in affordability programs, benefit verifications, prior authorization, and logistics related to the site of care.

• Facilitate timely therapy initiation and adherence, tackling any access-related challenges that arise.

• Provide personalized patient care and create customized education and resource plans.

• Offer logistical support, including in-person assistance at treatment centers when required.

• Collaborate with Sales, Field Reimbursement, Advocacy, Marketing, and various other internal teams.

• Address escalated issues to ensure a consistent patient experience.

• Coordinate efforts with care coordinators, office personnel, infusion sites, and other external stakeholders.

• Monitor market trends, payer environments, and changes in regulations.

• Build networks through involvement in advocacy groups, rare disease events, and attendance at national conferences.

• Stay informed about patient and community needs, available resources, and national access dynamics.

• Comply with HIPAA, FDA, and OIG standards while accurately documenting and reporting any adverse events and product complaints.

⛳️ Requirements

• At least 5 years of relevant experience in related roles within the pharmaceutical or biotech industries; prior experience in patient support, account management, reimbursement, HUB/patient services, and/or market access is preferred.

• Proven ability to effectively engage with patients, caregivers, and healthcare professionals, showcasing empathetic listening skills to build trust and nurture ongoing relationships.

• Required experience in rare diseases, buy & bill processes, specialty pharmacy, and provider/hospital operations; prior launch experience is preferred.

• Required experience with specialty or high-cost therapies in chronic or acute care settings, with a strong preference for individuals who have launched new therapies into infusion sites or home infusion.

• Required experience in managing complex patient cases.

• Strong understanding of the evolving patient access landscape, including the interdependencies between payers, PBMs, and specialty pharmacies.

• Demonstrated expertise and experience with both government and private payers, addressing access and reimbursement challenges, and navigating complex insurance environments.

• Ability to work independently, manage multiple priorities, and exhibit strong organizational skills.

• Familiarity with HIPAA, FDA, and OIG regulations.

• Excellent written and verbal communication skills for managing individual patient cases and reporting meaningful activities regionally.

• Strong interpersonal skills focused on patient-centricity and adaptability to meet the evolving needs of patients, caregivers, HCPs, and the organization.

• Bilingual (Spanish-speaking) is preferred.

• This role is field-based, requiring up to 60% travel.

• Candidates must reside within the designated territory.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary and performance-based bonuses.

• Retirement savings plan with company match.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and continuing education.