RevOps Analyst

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Take charge of Marketing’s commercial performance reporting and prepare KPI inputs for the Executive Leadership Team (ELT), Go-To-Market (GTM) strategies, Monthly Commercial Reviews, and Board cycles.

• Maintain a CRM-centric perspective on lead-to-revenue performance and transition from manual reporting to automated dashboards.

• Manage HubSpot as the primary marketing and commercial system of record, overseeing properties, pipelines, workflows, lead scoring, routing, and permissions.

• Serve as the initial point of contact for any HubSpot-related issues and uphold CRM governance, documentation, and change control processes.

• Oversee definitions, routing, and SLAs for Lead > MQL > SAL > SQL > Opportunity across Marketing, Sales Development Representatives (SDR), Sales, and Client Success departments.

• Monitor handoffs, prevent SQL stage skipping, and facilitate MQL-to-SQL and Product-Led Growth (PLG)-to-sales transitions.

• Create pipeline, funnel, and revenue dashboards; assist with forecasting and provide insights on coverage, velocity, conversion, and win rates.

• Compile weekly and monthly commercial review packages, pinpoint bottlenecks, stalled pipelines, at-risk renewals, and expansion signals, and suggest actionable recommendations.

• Manage campaign, source, and account attribution within HubSpot and report performance across various channels and growth engines.

• Map and enhance the customer lifecycle from initial engagement through onboarding, renewal, and expansion stages.

• Collaborate with SDR and Client Success teams on reporting, renewal, and expansion visibility.

• Oversee products, price books, quotes, and discount approvals within HubSpot.

• Prepare commission calculations for Finance approval and provide data for territory planning, pricing reviews, and target setting.

• Ensure CRM data quality, focusing on deduplication, enrichment, and completeness, while processing data deletion requests in accordance with data protection regulations.

• Manage HubSpot integrations with tools such as Clay, Heap, and Stripe, and automate tasks for the commercial team.

• Report directly to the Chief Marketing Officer (CMO) and contribute to the growth objectives for FY26 by enhancing pipeline visibility, forecast accuracy, funnel conversion, and commercial decision-making.

⛳️ Requirements

• Practical experience in Revenue Operations, Sales Operations, or CRM administration.

• Proficient working knowledge of HubSpot across the Marketing, Sales, and Operations Hubs, including properties, pipelines, workflows, reporting, and permissions.

• Significant experience with a similar CRM will be considered acceptable.

• Strong analytical skills, with advanced capabilities in Excel or Google Sheets.

• Understanding of B2B sales funnels, lifecycle stages, pipeline management, and forecasting processes.

• Experience in creating dashboards and reports that drive decision-making rather than merely tracking activity.

• Comfortable working with integrations and data tools such as Clay, ZeroBounce, PhantomBuster, HeyReach, Heap, and Stripe.

• Capability to design, document, and implement processes that are readily adopted by teams.

• Comfortable establishing systems and processes from the ground up in a growing business environment.

• Excellent communication skills, able to convey data insights to non-technical and senior stakeholders clearly.

• Ability to prioritize tasks, manage multiple stakeholders, and thrive in a fast-paced setting.

• HubSpot certification, knowledge of BI or data visualization tools, experience with commission/pricing/quoting support, familiarity with B2B SaaS or data, exposure to PLG, and experience in RegTech/FinTech/compliance/KYB/KYC/AML/third-party risk are advantageous.

• Proficiency in both English and Mandarin is a plus.

• Detail-oriented, analytical, and organized, with a practical, can-do attitude.

• A builder mindset with the ability to create structure where it is lacking.

• Accountability for measurable results.

• Data-driven approach with confidence in using insights to challenge assumptions.

• Strong commitment to data integrity and system quality.

• Collaborative approach with Sales, Marketing, SDR, and Client Success teams.

• Clear and concise written and verbal communication skills.

• Process-oriented judgment to ensure processes are straightforward and easy to follow.

• Discretion and reliability when managing commercial, pricing, and commission data.

• Proactive, pragmatic, solutions-focused mindset with a dedication to continuous improvement and operational excellence.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.

• Health and wellness programs.

• A collaborative and inclusive work environment.