Revenue Operations Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate and assist with intricate sales opportunities, quotes, and commercial terms to ensure policy adherence.

• Assess customer-facing quotes, order forms, and commercial documents for thoroughness and precision.

• Collaborate with Sales, Renewals, Finance, Billing, Legal, and other cross-functional teams to address deal-related inquiries and facilitate prompt execution.

• Ensure the accuracy of opportunity, quote, and customer information in Salesforce, DealHub, and other Revenue Operations systems.

• Provide guidance to internal teams regarding quoting, policies, systems, and Quote-to-Cash processes.

• Lead and assist in the implementation, adoption, and enhancement of Quote-to-Cash tools and procedures.

• Engage in user acceptance testing and verify new quote-tool functionalities.

• Resolve quote-tool issues, collect feedback, identify bugs and process deficiencies, and collaborate with internal teams and vendors to implement improvements.

• Create process documentation, training materials, and standard operating procedures; conduct training sessions.

• Promote continuous improvement by refining workflows, automating manual tasks, and enhancing system capabilities.

• Assist Sales Operations and other Revenue Operations projects.

⛳️ Requirements

• Over 2 years of experience in Revenue Operations, Sales Operations, Deal Desk, Sales Support, or a similar operational role.

• Familiarity with Salesforce CRM.

• Experience with CPQ platforms; DealHub is preferred.

• Proficient in Microsoft Office, MS Teams, and Outlook.

• Exceptional attention to detail and accuracy.

• Strong analytical and critical thinking abilities.

• Excellent verbal and written communication skills.

• Strong organizational and time management capabilities.

• Ability to juggle multiple priorities in a dynamic environment.

• Capability to work independently while effectively collaborating across teams.

• Customer-centric mindset with robust problem-solving skills.

• Comfortable navigating ambiguity and adapting to changing business requirements.

• Bachelor's degree in Business, Commerce, Finance, Operations, or a related field, or equivalent practical experience.

• Experience collaborating with Sales, Finance, Billing, Renewals, and Legal teams.

• Proven track record in identifying process efficiencies.

• Experience supporting complex pricing strategies and commercial transactions.

• Background in a SaaS or subscription-based software company.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for applicants with disabilities.

• Opportunities for learning and growth.

• An inclusive and diverse culture.