Revenue Content Governance Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the global information governance strategy, which includes review timelines, maintenance priorities, and scalable workflows.

• Create and implement automated processes for content reviews, approval routing, version control, expiration tracking, and archiving.

• Develop AI-driven procedures to detect outdated, duplicated, or inconsistent information.

• Establish automated systems for content validation, approval, and replacement notifications.

• Manage governance of sales email content, including outreach templates, nurture sequences, competitive emails, and account management communications.

• Facilitate cross-departmental information reviews involving Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other teams.

• Define content ownership and accountability measures.

• Oversee governance workflows, timelines, dependencies, review statuses, approvals, and pending updates.

• Conduct regular audits of content across sales knowledge platforms and email content libraries.

• Uphold governance standards across Flockjay, email template repositories, and other knowledge channels.

• Collaborate with Enablement Information Design on information architecture, content organization, and knowledge management standards.

• Assist in the governance of competitive and partner integration information.

• Create automated reporting and dashboards to monitor content freshness, review completion, compliance, risks, and gaps.

• Identify potential for integrating AI and automation into knowledge management systems.

• Work alongside the Global Narrative & AI Lead to develop and test automated content management and AI-enhanced knowledge retrieval tools.

• Continuously refine governance processes by leveraging data, feedback, and emerging technologies.

⛳️ Requirements

• A minimum of 6 years of experience in content operations, knowledge management, information governance, sales enablement, program management, or a related area.

• Proven experience in designing and managing automated workflows for content operations, knowledge management, or business processes.

• Practical experience with workflow automation tools, AI-driven platforms, or low-code/no-code solutions.

• In-depth knowledge of content governance, including review timelines, approval workflows, version control, metadata, and information lifecycle management.

• Experience managing knowledge platforms such as Flockjay, Highspot, Seismic, or similar tools.

• Familiarity with sales email templates, outreach sequences, and systems for organizing and distributing sales communications.

• Strong project and program management abilities, with a track record of independently managing complex, cross-functional projects.

• Experience in creating dashboards, tracking operational metrics, and utilizing data to identify inefficiencies and enhance processes.

• Exceptional analytical and problem-solving skills.

• Experience collaborating with Product Marketing, Product, Competitive Intelligence, Partnerships, Legal, and other subject-matter experts.

• Excellent organizational skills and meticulous attention to detail.

• Strong written and verbal communication capabilities.

• A systems-oriented mindset and proactive approach to automation and process enhancement.

• Familiarity with AI-powered search, knowledge retrieval, and content management technologies.

• Experience supporting global teams or managing content across various markets, products, or business segments.

🏝️ Benefits

• Remote work options.

• Medical insurance coverage.

• Flexible time off policies.

• Retirement savings plans.

• Modern family planning benefits.