Retention Field Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Retain existing membership within a designated territory and achieve daily production targets.

• Engage in telephonic and field outreach, which includes community events, provider and community office visits, and home appointments.

• Clarify, communicate, and provide assistance with Fidelis Care offerings.

• Ensure adherence to regulatory, audit, and corporate policies.

• Investigate, analyze, and document member inquiries related to program eligibility.

• Respond to application and service inquiries to sustain and grow membership.

• Conduct outreach and follow-up calls to inform members and connect with Fidelis departments.

• Cultivate and nurture relationships with current members through continuous support and guidance throughout the year.

• Recognize unmet needs and offer education and assistance about Fidelis Care benefits.

• Adjust delivery techniques to address objections and retain members effectively.

• Identify resolutions to member issues and concerns.

• Record interactions and marketing leads in Salesforce and Facets.

• Monitor and enter communication results while updating member databases.

• Execute administrative tasks utilizing computer systems such as Salesforce.

• Assist with training others, undertake higher-rated responsibilities for developmental purposes, and perform other designated tasks.

⛳️ Requirements

• Must be authorized to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

• Must reside in Oneida County.

• Willingness to travel and work on some weekends is necessary.

• High School Diploma or GED is required.

• A minimum of 1 year of experience in health care is preferred.

• A minimum of 1 year of customer service or sales experience is preferred.

• A Driver’s License may be necessary for some plans.

• Specific language skills may be required for certain plans.

• Experience in Medicare sales and community engagement is highly preferred.

• Ability to meet and surpass quality assurance standards.

• Ability to complete internal training and achieve required test scores of at least 85% within no more than 2 attempts.

• Capability to conduct needs-based analysis and respond to product, benefit, and provider network inquiries.

• Proficiency in using Salesforce and Facets.

• Ability to comply with regulatory, audit, corporate, and company policies.

🏝️ Benefits

• Competitive pay.

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off.

• Paid holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional incentives may be included in total compensation.