Retention Field Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Maintain current membership within a designated territory while achieving daily production goals.

• Engage in telephonic and in-person outreach, which includes community events, provider and community office visits, as well as home visits.

• Clearly explain, communicate, and assist members with all Wellcare offerings.

• Ensure adherence to regulatory, audit, and corporate guidelines.

• Research, analyze, and document member inquiries related to program eligibility.

• Address application and service inquiries regarding available programs and services.

• Conduct outreach and follow-up communications to educate members and serve as a liaison between members and Wellcare departments.

• Cultivate and maintain relationships with current members by providing year-round support and assistance.

• Identify unmet member needs and offer education and assistance accordingly.

• Tackle objections and retain members by adapting delivery methods.

• Identify solutions to member concerns and issues.

• Record interactions and marketing leads in Salesforce and Facets.

• Track and enter communication outcomes and update member databases.

• Perform administrative tasks using various computer systems.

• Assist in training others and undertake higher-rated responsibilities for professional development.

• Carry out other assigned tasks while complying with all policies and standards.

⛳️ Requirements

• Must possess authorization to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

• Must reside in one of New York's 5 Boroughs: Brooklyn, Manhattan, Staten Island, The Bronx, or Queens.

• Willingness to travel and work weekends is necessary.

• Prior experience in Medicare sales and community engagement is highly desirable.

• A High School Diploma or GED is required.

• An Associate's Degree or Bachelor's Degree is preferred.

• A minimum of 1 year of healthcare-related experience is preferred.

• At least 1 year of customer service or sales experience is preferred.

• A Driver’s License may be required by certain plans.

• Specific language skills may be required by some plans.

• Ability to meet and surpass quality assurance standards is essential.

• Must be capable of undergoing intensive internal training and successfully passing required assessments with a minimum score of 85% within no more than 2 attempts.

• Ability to conduct needs-based assessments and respond to questions regarding product features, benefits, and provider networks.

• Proficient in computer systems, including Salesforce and Facets.

🏝️ Benefits

• Competitive pay.

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work options, including remote, hybrid, field, or office schedules.

• Additional forms of incentives may be part of the overall compensation.