Retention Field Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Maintain existing membership within a designated territory and achieve daily production goals.

• Perform outreach through phone calls and in-person visits, including community events, provider offices, and home visits.

• Clearly explain, communicate, and assist with Wellcare products.

• Ensure adherence to regulatory, audit, and corporate standards.

• Investigate, analyze, document, and resolve inquiries concerning program eligibility.

• Address application and service queries to sustain and grow membership.

• Conduct outreach and follow-up communications to educate members and serve as a liaison between members and Wellcare departments.

• Cultivate and sustain relationships with current members by providing year-round support and assistance.

• Recognize unmet needs and deliver education and support that highlights Wellcare benefits.

• Adapt communication techniques to overcome objections and retain members.

• Identify solutions to member concerns and issues.

• Record all interactions and marketing leads in Sales Force and Facets.

• Monitor and log communication outcomes and update member databases.

• Execute administrative tasks utilizing computer systems.

• Assist with training others and perform higher-level duties for professional development.

• Carry out other assigned responsibilities while adhering to all policies and standards.

⛳️ Requirements

• Must have authorization to work in the U.S. without the need for employment-based visa sponsorship, now or in the future.

• Must live in the Orlando, FL area.

• Willingness to travel and work some weekends is required.

• High School Diploma or GED is essential.

• A minimum of 1 year of experience in healthcare is preferred.

• At least 1 year of experience in customer service or sales is preferred.

• A driver's license may be required for certain plans.

• Specific language skills may be necessary for some plans.

• Ability to meet and exceed quality assurance benchmarks.

• Capability to complete intensive internal training and pass requisite tests with at least an 85% score within two attempts.

• Proficiency in conducting needs-based assessments and responding to queries regarding product features, benefits, and provider networks.

• Experience in Medicare sales and community engagement is highly preferred.

• Familiarity with Sales Force, Facets, and computer systems is required.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement program.

• Paid time off, including holidays.

• Flexible work arrangements with options for remote, hybrid, field, or office schedules.

• Additional incentives may be included in the overall compensation package.

• Commitment to equal opportunity and diversity.