Retail Support Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Collaborate with the Retail Support Manager to coordinate and execute new dealer setups

• Install SCS, assemble products, arrange merchandise displays, and set up static/motion point-of-purchase (POP) materials

• Educate new dealer personnel on STIHL fundamentals, assembly procedures, product terminology, pre-delivery inspection (PDI), and sales techniques

• Enhance existing dealer performance through re-merchandising, SCS expansion initiatives, sales training, and the development of STIHL Champions

• Engage with Construction Type National Accounts to foster in-person relationships

• Provide sales and product training within National Accounts

• Install SCS components and display STIHL products in showrooms

• Participate in and support regional trade shows, STIHL University training sessions, and dealer events

• Maintain updates in the CRM, monthly field reports, training and development contributions, records of National Account visits, and merchandising success stories/key insights

• Attend sales meetings, dealer training sessions, and other mandatory meetings and training

• Carry out additional assigned responsibilities

⛳️ Requirements

• A Bachelor’s degree or equivalent education and work experience is preferred

• Prior sales or retail experience is preferred

• Previous experience in merchandising is preferred

• 1-3 years of related work experience is preferred

• Travel requirements may reach up to 75%

• Must possess a self-starter attitude and the ability to work effectively with minimal supervision

• Intermediate proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint

• Capability to champion and use company-designated software such as OneCRM and SAP

• Strong time management abilities and organizational skills

• Familiarity with STIHL products is essential

• Must reside in or near Salt Lake, Utah, or be willing to relocate

🏝️ Benefits

• Competitive salary with various bonus opportunities and potential for annual merit increases

• Medical, Dental & Vision Insurance coverage

• Company-sponsored Life Insurance

• Company-sponsored Short & Long-Term Disability insurance

• Fully vested Pension Plan after five years

• 401(k) plan with a generous employer matching contribution

• Paid time off

• 11 Paid Holidays

• A culture of stability, community, and innovation

• Opportunities for growth