Restoration Sales – Emergency Response Coordinator

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Respond promptly to incidents involving fire, water, mold, storms, and significant property damages.

• Evaluate on-site damage and offer emergency mitigation and restoration services.

• Assist distressed property owners in navigating the next steps with clarity, confidence, and empathy.

• Obtain signed work authorizations and contracts in high-pressure scenarios.

• Inform customers about the insurance process and establish Merit as their trusted ally.

• Convert emergency inquiries into signed contracts through effective on-site sales execution.

• Monitor close rates, signed agreements, and pipeline activity.

• Record site visits, photographs, notes, and customer interactions in HubSpot and DASH CRM systems.

• Foster relationships with first responders, plumbers, emergency service providers, property managers, and insurance adjusters.

• Act as a representative of Merit on-site for property owners and industry associates.

• Engage in community outreach and the development of a referral network.

• Transition signed jobs to Project Managers and mitigation teams.

• Coordinate dispatch and coverage with fellow Emergency Response Coordinators for round-the-clock response.

• Communicate effectively to ensure a smooth transition from sales to production.

• Provide or assist with basic emergency services, such as board-ups, when necessary.

• Operate safely in active loss environments, including areas that may be damaged or hazardous.

⛳️ Requirements

• Previous experience in restoration, construction, insurance, or outside sales is preferred.

• Demonstrated ability to perform in fast-paced, high-pressure settings.

• Excellent verbal and written communication skills.

• Comfortable collecting, documenting, and transmitting critical information to adjusters, Project Managers, and clients.

• Willingness to rapidly learn about the restoration industry if not already knowledgeable.

• Compassionate and emotionally intelligent, able to connect with individuals in crisis.

• Composed, focused, and decisive under pressure.

• Confident in presenting value and soliciting commitment.

• Responsible; takes ownership of performance metrics, follows through, and communicates effectively.

• Energetic, driven, and comfortable working independently in the field.

• Self-motivated, disciplined, and results-oriented, with strong organizational skills and excellent follow-through.

• Strong decision-making abilities with accountability for outcomes.

• Availability for 24/7/365 emergency response.

• Valid driver’s license with a clean driving history.

• Physically capable of working in the field, including lifting up to 25 lbs and exposure to weather, debris, and active loss situations.

• Able to access damaged structures as necessary.

• Availability during evenings, weekends, overnight, and holidays is required.

• Willingness to cover emergency leads within the designated region and support team coverage as needed.

• Primary coverage area includes Northern Virginia and West Virginia.

🏝️ Benefits

• 401(k) plan with a match up to 4%.

• Dental insurance.

• Health insurance (medical coverage details provided during initial interviews and onboarding).

• Life insurance.

• Vision insurance.

• Flexible PTO.

• Company vehicle and fuel card.

• Company phone (along with all other necessary IT equipment).

• Performance-based compensation with substantial potential for high achievers.