Resource Specialist

This is a fully remote position, open to applicants in Alabama, +35 more states.

📋 Description

• Deliver real-time chat assistance to contractors while they serve clients.

• Conduct individual sessions with contractors to enhance their performance and understanding of client accounts.

• Analyze performance metrics and present recommendations to the Operations Manager to achieve client objectives.

• Maintain up-to-date client resources.

• Inform contractors of any changes related to clients.

• Facilitate group meetings with contractors.

• Send and respond to communications from contractors.

• Examine customer satisfaction data to spot trends for NexRep’s clients.

• Supply independent contractors with detailed scoring information.

• Ensure compliance of contractors with Independent Contractor Agreements and client workflows and processes.

⛳️ Requirements

• Expertise in Microsoft Office 365, particularly strong skills in Excel.

• Capacity to collaborate effectively with fellow team members.

• Skill in providing constructive feedback to agents.

• High attention to detail.

• Strong decision-making abilities.

• Capability to work independently.

• Availability for daytime, evening, and overnight shifts.

• Willingness to work on weekends and holidays if necessary.

• Occasional travel to the NexRep client’s location for business meetings may be required.

• Must reside in one of the designated eligible U.S. states.

🏝️ Benefits

• NexRep will reimburse travel expenses incurred.

• Equal employment opportunity and protections against discrimination.

• Positions available for daytime, evening, and overnight shifts.

• Option for remote work arrangements.