Customer Retention Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Make outbound calls to retain customers and facilitate payment collection over the phone.

• Address customer issues or concerns by utilizing probing questions.

• Determine the underlying reasons for customer attrition.

• Surmount objections and retain customers by employing approved responses and solutions.

• Negotiate effectively to achieve desired results and meet productivity targets.

• Research and promote company products and offers that align with customer needs.

• Foster and enhance customer loyalty through friendly, professional, and precise communication.

• Maintain an acceptable retention save level while adhering to departmental policies and scheduling requirements.

• Aid in maintaining and monitoring electronic data for established customers.

• Support administrative tasks and departmental projects as assigned.

⛳️ Requirements

• Demonstrated critical thinking and problem-solving skills.

• Practical experience in call centers, retention, collections, or similar roles.

• Proficiency in spoken and written English.

• Excellent phone etiquette.

• Professional experience in sales or customer retention.

• Strong interpersonal skills, maturity, and sound judgment.

• Ability to communicate effectively with a diverse range of individuals.

• Experience managing difficult or upset customers.

• Skills in problem-solving, critical thinking, and decision-making.

• Comfortable using Google Suite products.

• Accurate in data entry.

• Competent in basic mathematical skills.

• Flexibility to work weekday schedules from 10 AM to 8 PM Eastern time.

• Must reside outside the United States.

🏝️ Benefits

• Commission opportunities.

• Flexible work schedules.

• Work-from-home arrangement.

• Improved work-life balance.

• Inclusive workplace environment.

• Equal opportunity workplace.