Reservations Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Market hotel accommodations, offering guests comprehensive details about the hotel's amenities and services while negotiating rates according to established guidelines.

• Dispatch reservation confirmations to guests.

• Assist customers via phone by providing information and clarification regarding the hotel and its pricing.

• Ensure adherence to Reservations department protocols and prepare Self-Control processes.

• Input reservation data from both the Central Reservations team and the Events department into the system.

• Aid the Reservations Supervisor and/or Front Office Coordinator in assessing and proposing modifications to the rate structure.

• Collaborate with the Revenue Manager (RM)/Front Office Manager to adjust pricing in the absence of the Reservations Supervisor.

• Oversee and verify hotel occupancy alongside the Reservations Supervisor and/or Front Office Coordinator.

• Offer support and direction to the Reservations Assistant.

• Perform additional related responsibilities as assigned by the department.

⛳️ Requirements

• Familiarity with Reservations department procedures.

• Understanding of Revenue Management (RM) standards and protocols.

• Capability to negotiate rates in line with established parameters.

• Proficiency in reservation systems and inputting reservation data.

• Competence in analyzing hotel availability and modifications to the rate structure.

🏝️ Benefits

• Employees have the flexibility to work remotely.

• Opportunities for daily growth and learning.

• Work with a sense of purpose.

• Discover limitless opportunities at Accor.