Reservations Agent, Customer Support – Hospitality Start-up

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will manage guest inquiries and reservations for our 11 STAYERY locations throughout Germany.

• You will assist our guests during their arrival and throughout their stay via email, phone, WhatsApp, and various booking platforms (e.g., Booking.com).

• You will coordinate and oversee guest data within our reservation system Apaleo (similar to OPERA).

• You will ensure seamless operations while working shifts on weekdays, weekends, and public holidays between 07:00 and 22:00.

• You will collaborate closely with other teams and have the chance to actively contribute to process improvements.

⛳️ Requirements

• You come from a dynamic customer support role and are enthusiastic about entering the hospitality industry.

• Ideally, you possess experience in hospitality or the tourism sector.

• You enjoy engaging with guests, are comfortable speaking on the phone, and maintain a calm and professional demeanor in all interactions.

• You are willing to travel to Berlin for approximately one month for your onboarding.

• Naturally, STAYERY will provide accommodation for this duration.

• You reside in Germany (remote work from abroad is not an option) and are ready to join us full-time.

• You are fluent in both spoken and written German and English.

🏝️ Benefits

• Travel perks 🧳 - Our employees enjoy a variety of discounts for their next journey. You will receive a Travel Industry Card that offers savings on leisure activities, hotel stays, train travel, and more.

• STAYERY discount rates for you and your friends & family.

• Save money 💸 - Through the Belonio app, you will receive a €50 voucher each month and another on your birthday, which can be redeemed with various brands across fashion, groceries, home & living, and entertainment.

• Celebrate with us 🪩 - We ensure a lively atmosphere with regular team events and company gatherings such as Christmas and summer parties.

• At our quarterly events, we also share updates on company developments and share exciting news with you.

• Tech-ready 🧑‍💻 - We operate on modern hardware, providing you with a MacBook and an iPhone. Fresh fruit is often available in the office as well.

• Room to grow 💡 - While many talk about flat hierarchies, we practice them. We collaborate closely regardless of role, with short decision-making paths that accelerate processes and give you a genuine voice. This embodies the start-up culture we embrace.