This is a fully remote position, open to applicants in United States.

• Conduct research on healthcare system websites, databases, and reference materials in alignment with departmental and corporate guidelines.

• Gather and document information regarding physicians, dentists, specialists, eldercare services, nursing homes, and other related resources.

• Determine suitable benefit plans and options as necessary.

• Deliver precise and comprehensible research findings to nurses, advocates, and internal stakeholders.

• Address member inquiries with clear resources and available choices.

• Input and sustain accurate records in internal systems.

• Organize research outcomes in a user-friendly manner to aid member decision-making.

• Monitor cases and carry out timely follow-ups with members and providers.

• Ensure adherence to quality standards, procedures, HIPAA, COBRA, and relevant federal and state regulations.

• Observe recurring research challenges or trends and escalate issues to leadership.

• High school diploma or GED is mandatory.

• An associate degree in business, liberal arts, healthcare management, or a related field is preferred.

• A minimum of one year of experience in a healthcare-related role is preferred.

• Strong written and verbal communication skills, including professional telephone etiquette.

• Excellent listening abilities and capacity to comprehend and clarify requests.

• Solid problem-solving and issue-resolution skills.

• Outstanding customer service skills with a dedication to quality.

• Strong organizational and multitasking capabilities, including consistent follow-up.

• Proficiency in MS Word, Excel, and web-based research tools.

• Capability to work effectively in a collaborative, team-oriented environment.

• Bilingual skills (English/Spanish or other languages) may be required based on the assignment.

• Comprehensive training and the necessary tools to succeed.

• Opportunities for career advancement and internal growth.

• Medical, dental, and vision benefits.

• 401(k) plan with company matching.

• Tuition assistance.

• Paid time off (PTO).

• Paid holidays.

• A collaborative, mission-driven culture.

Research Associate

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