Representante Servicio al Cliente

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide telephone and digital assistance to users of a well-known Spanish airline.

• Address inquiries regarding tickets, luggage, complaints, changes, and general information.

• Support users throughout their travel experience.

• Deliver empathetic, clear, and solution-oriented service.

• Ensure a positive experience for passengers.

• Adhere to the airline's quality standards.

⛳️ Requirements

• Individuals with certified physical disabilities.

• Completed high school education.

• Availability during the established hours: Monday 8:00 a.m.–5:00 p.m.; Tuesday to Friday 8:00 a.m.–5:30 p.m.

• Strong communication skills.

• Basic computer skills and familiarity with digital tools.

• Clear and assertive communication.

• Service-oriented mindset.

• Active listening ability.

• Emotional management and empathy.

• Problem-solving skills.

• Teamwork capability.

• Adaptability to processes and systems.

• Ability to multitask.

• Attention to detail.

• No previous experience required.

🏝️ Benefits

• Transportation assistance.

• Paid training and growth opportunities.

• Paid training.

• Inclusive and accessible work environment.

• Wellness programs.

• Job stability.

• Support during the adaptation process.

• Work from Home (W@H).