Customer Service Intern

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Assist the Operations team with customer service and administrative responsibilities pertaining to consumer inquiries and regulated reporting processes.

• Input, update, and manage customer data in Salesforce and other internal platforms.

• Deliver professional assistance to consumers via phone and email.

• Respond to consumer inquiries and direct issues appropriately.

• Acquire knowledge of IntelliScript procedures and relevant Fair Credit Reporting Act (FCRA) guidelines.

• Support documentation, tracking, follow-up tasks, and various operational activities.

• Collaborate with partners in IT, Data Analytics, Account Management, Sales, and Product.

• Contribute to ensuring consumers receive prompt, accurate service while maintaining efficient internal operations.

⛳️ Requirements

• Currently enrolled in a degree program at an accredited college or university.

• High school diploma or GED is mandatory.

• Excellent written and verbal communication abilities.

• Intermediate skills in Microsoft Word, Excel, and Outlook.

• Exceptional attention to detail.

• Capacity to manage confidential information with care.

• Organized, reliable, and eager to learn.

• Ability to adhere to established procedures and meet deadlines.

• Strong analytical abilities to identify issues and propose solutions.

• Dedication to addressing customer needs and providing a high-quality experience.

• Clear, professional communication in phone, email, video, and face-to-face interactions.

• Ability to balance intricate processes with the recognition of trends and problem-solving.

• Skill in prioritizing multiple projects and tasks.

• Outstanding organizational and multitasking capabilities.

• Experience using Salesforce to find and record information is preferred.

• Familiarity with the insurance industry is preferred.

• Must have legal authorization to work in the United States without any current or future immigration assistance or sponsorship from Milliman.

🏝️ Benefits

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.

• 401(k) plan with company matching and profit-sharing contributions upon meeting eligibility criteria.

• Paid Time Off (PTO), accruing from the first day of employment; interns earn PTO at a rate of 1 hour for every 30 hours worked.

• Pre-tax savings for qualifying transit and parking costs.

• Skills training and opportunities for career advancement.

• Learning and mentorship opportunities.

• Employee Resource Groups (ERGs).

• Opportunities to contribute to professional communities.

• Competitive remuneration and benefits.