Repair Service Representative

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Act as the main point of contact for customers, Sales Representatives, and field personnel concerning repair inquiries, product details, pricing, and service options.

• Handle phone and email inquiries, delivering prompt, professional, and customer-centric support.

• Create and communicate repair estimates, secure customer approval or rejection, and coordinate subsequent actions for repair or return orders.

• Oversee repair order intake and approvals for designated regions while ensuring accurate and thorough documentation.

• Inform customers about relevant ProCare service programs and available service options.

• Collaborate with cross-functional teams to prioritize and address urgent repair needs, escalating issues to leadership as necessary.

• Clearly convey repair policies, procedures, and expectations to both internal and external customers.

• Accurately and promptly enter complaint information to facilitate proper tracking and visibility.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• A minimum of 2 years of relevant experience.

• Preference given to candidates residing in the Pacific or Mountain Time Zone.

• Proficient in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems.

• Skilled in data analysis tools, including queries and pivot tables.

• Capacity to manage a high volume of phone and email inquiries.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Flexibility to work remotely.

• Full-time employment opportunity.

• Commitment to equal opportunity employment.

• Travel requirement capped at 10%.