Renewals Specialist – Splunk

This is a fully remote position, open to applicants in Colorado, +9 more states.

📋 Description

• Collaborate closely and consistently with customers and partners, working alongside the Renewals Manager.

• Assist in resolving technology challenges and mitigating competitive risks.

• Assess solutions to fulfill customer requirements and enhance the product experience.

• Cultivate relationships with customers and channel partner teams.

• Facilitate renewal execution by leveraging technical knowledge of related Cisco products and services.

• Engage in discussions with customers and customize renewal messaging according to business priorities.

• Emphasize Cisco's unique advantages by utilizing and modifying pre-existing materials.

• Recognize adoption, competitive, and technical risks and contribute to planning resolutions.

• Prepare renewal quotes and collaborate on pricing and terms to ensure successful closures.

• Support moderately complex renewal components by aligning solutions with customer needs.

• Propose renewal options based on product expertise and input from senior team members.

• Participate in scalable renewal processes with account teams utilizing shared tools and procedures.

• Identify repetitive tasks and recommend opportunities for automation or simplification.

• Share insights on products and renewal experiences with colleagues.

• Utilize software tools, automation platforms, and AI-enabled systems to optimize workflows.

• Identify gaps in customer feedback and suggest enhancements to renewal outcomes.

• Collaborate with account teams, customer success, and operations.

• Take ownership of assigned renewal opportunities and coordinate with internal stakeholders.

⛳️ Requirements

• Over 2 years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies.

• Familiarity with renewal processes, procedures, systems, and concepts of the renewals lifecycle.

• Experience in formulating value propositions across various go-to-market channels.

• Knowledge of software subscription, licensing, and support-service contracting models.

• Capability to manage multiple priorities and issues concurrently.

• Experience in direct customer engagement and channel sales environments.

• Ability to establish and maintain relationships with internal stakeholders, customers, and partners.

• Program management experience driving innovation, process improvements, and scalable solutions.

• Skill to work independently as well as collaboratively.

• Proficiency in Salesforce CRM/CPQ and renewals or recurring-revenue platforms like Gainsight or similar Customer Success Management solutions.

• Understanding of SaaS and/or enterprise sales business models, customer lifecycle metrics, recurring revenue streams, retention, and growth.

• Ability to adhere to established procedures and recommend process improvements.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Potential grants of Cisco restricted stock units.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off to celebrate the employee’s birthday.

• Paid holiday shutdown at the end of the year.

• 4 paid days off for personal wellness.

• 16 days of paid vacation each full calendar year for non-exempt employees.

• Flexible vacation time off program without a defined limit for eligible exempt employees.

• 80 hours of sick leave provided on the hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days each full calendar year.

• Annual bonuses for non-sales roles, in accordance with Cisco policies.

• Performance-based incentive pay for employees on sales plans.